Need a Tow? Here Are 7 Things to Consider Before You Call

Need a Tow? Here Are 7 Things to Consider Before You Call

Hiring A Towing Company

Whether you are in the middle of nowhere, or just a few miles from work, your vehicle breaking down is never a pleasant experience and calling your friends/family is not always an option. So instead of going through the agonizing experience of fixing your vehicle in the middle of the road, or waiting for a friend to tow your car, you can hire a towing company to help you.

Before doing so, you have to know what kind of services you need, do you have your insurance covered, and what geographic range the company you’re hiring offers etc. Hiring a towing company has to be an informed decision as there are many factors to take care of.

Following are some important considerations you should make before hiring a towing company:

1. Service Hours

Your car is not going to make an announcement before it breaks down. It’s not going to wait till you are in a service area. There are no rules as to when your vehicle might need towing, and emergencies can happen anytime. Vehicles do not follow a 9 to 5 routine. So, keeping that in mind, it is very important to hire a towing company that operates 24/7 or at least when you expect to be outside for work or any other activities. There will be no point in hiring a towing company if it does not operate in flexible hours.

2. Service Range

You might need the services of a towing company while on your way to work, on a road trip or going to see a distant relative. Your vehicle knows no geographic boundaries. Or if you’re moving away from home and need your vehicle transported it is important to ensure the area is covered by the towing company that you’re considering hiring. It would be unpleasant to find out later on that the company you hired does not offer the kind of range that you need.

3. Truck Operator’s Expertise

Towing a vehicle is much more than just hooking it up to a back of a towing truck and moving it away. Towing companies provide different sorts of services like transportation of vehicles, minor repairs and heavy duty towing to name a few.  Not everyone is trained for this sort of work and if you end up hiring someone who is not an expert at this, they might ruin your car, time and money.

If you hire a company that doesn’t have the professional expertise you need to get your work done, how can you trust them? Knowing the kind of equipment used by a company also tells about their driver’s training and whether they are using outdated equipment.

4. Services Based On Vehicle Size

All kinds of vehicles from cars to trucks and RVs need towing and repairing services from time to time. It is cardinal that you keep in mind what sort of vehicles the towing company deals with. This also reflects on their driver’s training and expertise because an experienced driver can tow anything. You might need services for any sort of vehicle anytime and since you are paying for it, it should be a worthwhile investment.

Different kinds of jobs require different equipment to get it done. the equipment used by a towing company for performing services reflects on their capability to get the job done. Some of the important equipment used by towing companies are Flatbed Tow trucks, Wheel Lift, Belt lift, Quick pick, Boom, and Integrated tow trucks, to name a few.

5. Service Charges And Insurance Policies

Not just while hiring a towing company but in every case, you should make sure that you can afford what you’re paying for. When you are making budget plans it is good to compare with other companies and their mileage charges. It is also important to make sure if they have any additional service charges that you might find out about later. Knowing your car insurance policies and the legitimacy of the towing company is important before you hire a towing company.

6. Client Reviews

Customer feedback and reviews matter a lot! The reviews tell you the experience of real people who got into real crisis and decided to choose that specific service. You can read what kind of experience the customers had with that company’s services’ quality and reliability. Talk to people you know in real life and see online reviews to find out which company offers the services that best suit your needs.

The longer a towing company has been working in the field, the more experienced their staff and drivers will be and will know and how to deal with a crisis more efficiently. Customer services can provide a lot of insights into how good any business is.

Towing is a quick service that you avail while you have the misfortune of running into an emergency. So it’s not a reasonable time to start scrolling through the reviews at that time. It is better that you know your options beforehand and you have the contact number of towing companies in your area and also the knowledge of which one is better and why.

7. Average Time To Finish A Job

When you are stuck with a broken-down vehicle, it is hard to wait too long for the towing company to reach you and get the job done. One of the important factors that makes a company stand out is how quick they can do what they are good at doing.

It is important that you know how long a company will take to reach you and how soon they can fix your vehicle and get you back on the road. You can find out the average time a company takes to finish the job by discussing it with the company itself or through customer reviews.

There are many things that need to be considered before hiring any towing company. All your consideration boils down to one thing: what are you looking to get done from the company? Booking at your options when you are standing in the middle of the road and in a vehicle crisis is not a very intelligent decision. You should explore your options beforehand and have all the information ready.


Bryce Newell is an automotive enthusiast who loves to write about the latest news, products, and DIY projects. While Bryce is an amateur in the field, he is passionate about cars and has been since he spent weekends in the garage helping his dad rebuild a 68 Dodge Charger as a kid.

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